Term and Condition

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kilala.fi. Please note that returns will need to be sent to the following address: [Mana Japan Oy c/o Salo, Suunnittelijankatu 4 B 14, 00880 Helsinki]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Delivery cost is flat rate 7.90e(inside Finland) and 22.90e(rest of the world) . Added automatically at checkout.

You can always contact us for any return question at info@kilala.fi.