About Kilala Kawaii Shop
It all started in 2014, two Japanese ladies from Tokyo and Kyoto decided to bring Japanese POP culture to Finland.
Kilala.fi is an online shop based in Finland where you will find KAWAII (cute) items mainly from Japan. We deliver KAWAII to your home quickly and reliably by Finnish postal service company Posti. As a payment method, we accept credit and debit cards as well as Finnish web banking transactions. For more details, please see our Terms and Conditions below.
Information in our webshop is mainly in Finnish, but we are happy to deliver orders anywhere in Europe. Please see the instructions for ordering below and don’t hesitate to contact us if you need any assistance. We are glad to help!
And if you are in Finland, please pay a visit to our shop in Helsinki.
Kilala Shop in Helsinki
Shopping Centre Forum, 3rd floor
Simonkatu 6, 00100 Helsinki, FINLAND
6.1.2018 (SAT) 10-18
tel.+358 (0)44 981 0323
Kilala Kawaii Shop
How to place an order?
1. Choose your favourite products
2. Review your order at Shopping Cart
3. Fill in the order details at the checkout
4. Complete payment
5. Wait for your order to arrive
Terms and Conditions
Placing an order
Orders can be placed using web shop’s product cart and check out functions. Please see more detailed instructions above. You must be 18 years old or over to place an order at kilala.fi.
Accepted payment methods are credit and debit cards (Visa, Visa Electron, Business Eurocard and Mastercard) and Finnish online banking transctions. Payment service is provided by Checkout Finland Oy.
Products and shipping fees are paid during checkout, We don’t dispatch unpaid orders and can’t deliver orders with invoice.
In our web shop, you can purchase Kilala gift cards that are eligible for use at www.kilala.fi or at our shop in Helsinki. Gift cards are based on balance. You can use gift card balance as a payment method at one or several purchases.
You can purchase gift card for yourself or as a gift for your friend. Gift card is an electric coupon code that will be delivered to the email address* which you registered during checkout process. Gift card will be valid for one year starting from the date of purchase.
If you return a product originally purchased with gift card, refund will be returned to the original gift card balance.
*Please note that gift card email will be in Finnish as well as all the other order confirmation emails sent from kilala.fi.
Product notifications and reservations
You can place an order for products that are in stock (“varastossa”). If you are interested in a product that is out of stock (“varasto loppu”), you can subscribe to a product notification and you will be informed by email when stock is filled. Subscribing to a notification is not same as reservation. If you’d wish to make a binding reservation for a product that is currently out of stock, please contact us through email firstname.lastname@example.org .
Shipping fees include both postal and handling charge.
- Posti postal parcel
- Shipping fee is fixed (6,90 €) for all orders
- We offer a free shipping for orders of value 50 € or more
- Posti postal parcel home delivery
- Shipping fee is fixed (12,00 €) for all orders
- We can deliver orders to countries inside Euope. You can find out availability for delivery to your country by choosing a country from the drop down menu on shopping cart or checkout page. For more information, please see How to place an order section above.
- Shipping fees depend on the size of your order and destination country. You can see the actual shipping fee for your order at shopping cart or checkout page after choosing the country.
- For international orders, we use postal parcel service provided by Finnish postal service company Posti.
Pick up from Kilala shop in Helsinki
You can also pick up your order free of charge from Kilala shop in Helsinki. Choose delivery method “Nouto liikkeessä” before check out. You will get notification by email when product is ready to pick up. Please see Kilala shop’s contact information for more details and opening times.
We will process new orders every weekday. Once your order is confirmed we strive to deliver your order as soon as possible. Please see Posti’s website for more details related to shipping time to your country.
If you are not happy with the product, you can return the product within 14 days after the purchase date. You can only return the product if product is not used and it is in the original package.
You can return your order by sending it back to the return address. Please fill in return form (palautuslomake) which was included in the package.
Mana Japan Oy / Kilala
Inside Finland, you can return your order for free of charge by taking it back to any postal office. For international deliveries, Kilala doesn’t cover the costs of returning the order.
You can also return your order by taking it back to Kilala shop in Helsinki during its opening hours.
Please notice that we will not accept returns on gift card purchases or products on sale. If you are returning a product that was paid by gift card, we will refund the balance on your original gift card.